AFRI AURA — SHIPPING POLICY

Effective date: 13 October 2026

At Afri Aura, we want you and your pets to enjoy a smooth and reliable shopping experience. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

Afri Aura currently ships within South Africa only. We do not offer international shipping.

1. Shipping destinations

We deliver to eligible addresses within the Republic of South Africa.

We do not currently accept orders for delivery outside South Africa. If an international delivery address is entered at checkout, we may be unable to process the order and may contact the customer to arrange cancellation and any applicable refund.

Delivery availability may depend on the address, courier coverage and other practical restrictions.

2. Order processing times

Orders are processed after payment has been successfully received or confirmed.

Please allow [insert your order processing time] business days for processing before dispatch.

Business days exclude weekends and South African public holidays unless we expressly state otherwise.

Processing times are estimates and may be affected by unusually high order volumes, stock availability, payment verification or other operational circumstances. If a significant delay becomes apparent, we will make reasonable efforts to communicate it to affected customers.

An order confirmation does not necessarily mean that the order has already been dispatched.

3. Delivery times

Estimated delivery time after dispatch is [insert your estimated delivery period] business days, depending on the delivery address and courier service.

Delivery estimates are provided as guidance and are not a guarantee unless we expressly agree otherwise. However, we will take reasonable steps to deliver orders within the agreed or legally required period.

If no delivery period has been agreed, delivery will take place within the period required by applicable South African law.

Delivery may take longer in remote areas or during peak shopping periods, severe weather, courier disruptions or other unexpected events.

If delivery is significantly delayed, please contact us so that we can investigate and explain the available options. Your statutory rights relating to delayed or failed delivery remain unaffected.

4. Shipping fees

Any applicable shipping fee will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the delivery address, parcel size, weight, delivery service or promotional offer.

If free shipping is offered, any minimum-spend requirement, eligible products or other conditions will be clearly communicated with the offer.

We will not add undisclosed shipping charges after an order is placed unless the additional charge is lawfully agreed to by the customer.

5. Delivery information and customer responsibility

Customers are responsible for providing accurate and complete delivery details, including:

• Full name of the recipient.

• Correct street address, suburb, town and postal code.

• Valid contact number and email address.

• Any relevant access instructions required for delivery.

Please review your information carefully before submitting your order.

If you discover an error, contact Afri Aura as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Where incorrect information supplied by the customer causes a failed delivery or additional delivery costs, we may discuss reasonable, disclosed and legally permissible solutions with the customer. This does not remove any legal obligation Afri Aura may have.

6. Dispatch and tracking

Where tracking is available, we will provide the tracking information supplied by the courier or delivery service.

Tracking updates may take time to appear after dispatch. The timing and frequency of updates are controlled partly by the courier.

A tracking status may not always immediately reflect the parcel’s actual location. If tracking has not updated for an unusually long period or appears incorrect, please contact us for assistance.

7. Failed delivery attempts and uncollected parcels

Customers should ensure that the recipient or an authorised person is available to receive the parcel where required.

If a delivery attempt fails because the recipient is unavailable, the address is incorrect or delivery cannot be completed, the courier may attempt redelivery, arrange collection or return the parcel, depending on its procedures.

If a parcel is returned to us because of incorrect delivery information or repeated unsuccessful delivery attempts, we will contact the customer to discuss the available options.

Any redelivery fee or other charge must be reasonable, disclosed where required and permitted by applicable law. We will not impose a charge that unlawfully limits the customer's rights.

8. Delayed, lost or missing parcels

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will make reasonable efforts to investigate the matter with the courier or relevant delivery provider.

Please report a missing parcel as soon as reasonably possible so that we can investigate while relevant tracking and delivery information is available.

We will assess the available evidence and take the steps required by applicable law. We will not automatically consider an order delivered solely because a tracking system records a delivery where the delivery is reasonably disputed.

Nothing in this policy excludes any remedy or responsibility that applies to Afri Aura under South African consumer law.

9. Damaged parcels or incorrect items

Please inspect your parcel and its contents after delivery.

If your parcel arrives visibly damaged, contains the wrong item or appears incomplete, contact us as soon as reasonably possible. Include your order number, a description of the problem and photographs where available.

Please retain the packaging and affected items while we investigate, unless they present a safety risk.

We may request reasonable information to assess the issue. We will then explain the next steps in accordance with our Refund and Returns Policy and applicable law.

Reporting a problem promptly helps us investigate efficiently, but it does not remove a statutory right merely because a customer could not report it immediately.

10. Changes and cancellations after ordering

If you need to change or cancel an order, contact Afri Aura as soon as possible.

We cannot guarantee changes once an order has entered processing, been packed or been handed to a courier.

If an order has already been dispatched, it may not be possible to stop delivery. However, any cancellation, return or refund rights provided by South African law or our Refund and Returns Policy will still apply.

11. Circumstances outside our reasonable control

Delivery may be affected by events outside our reasonable control, such as severe weather, natural disasters, transport interruptions, courier operational disruptions or other unexpected events.

Where such an event affects your order, we will make reasonable efforts to communicate significant delays and work towards an appropriate solution.

This clause does not automatically release Afri Aura from its legal obligations or permit indefinite delays without appropriate action.

12. Incorrect delivery details and address restrictions

We may be unable to deliver to certain addresses because of courier coverage, access restrictions or safety concerns.

If we identify a delivery issue before dispatch, we may contact you to confirm an alternative eligible address or discuss cancellation and any applicable refund.

Customers should not assume that a parcel can be delivered to a different address after dispatch. Any change will depend on the courier’s procedures and whether the change can be accommodated.

13. Refunds relating to delivery

If an order cannot be fulfilled, is cancelled or qualifies for a refund under applicable law or our Refund and Returns Policy, we will process the relevant refund in accordance with the applicable requirements.

The treatment of delivery fees will depend on the circumstances, the terms disclosed before purchase and the law.

We will not use this Shipping Policy to avoid a refund or other remedy that a customer is legally entitled to receive.

14. Contact Afri Aura

If you have a question about shipping, delivery, tracking or a delayed order, please contact us:

• Business name: Afri Aura

• Email: [afriaura101@gmail.com]

• Telephone/WhatsApp: [------]

• Website: [afriaura.co.za]

Please include your order number when contacting us about an existing purchase.

15. Updates to this policy

Afri Aura may update this Shipping Policy from time to time to reflect changes to delivery services, business operations or legal requirements.

The current version and its effective date will be displayed on our website. Changes will not retrospectively remove rights already acquired by customers or override mandatory legal protections.

Thank you for shopping with Afri Aura. We appreciate your support and will do our best to make your delivery experience as smooth as possible.